FAQ's

1. Do I have to have to have all the base items?
Not at all. The potatoes, carrots, onions and mushrooms can all be exchanged for each other or for an extra filler. (eg. you can specify 'no potatoes but double carrots' or 'no onions but an extra filler').
Similarly you could specify an extra base item in place of one of your fillers (eg. double mushrooms but one fewer filler).
With regular sized boxes you can also exchange two base items or two fillers (or a combination of the two) for an extra 'Piece'
We do ask, however, that you only substitute a maximum of two base items.

2. Do I have to select my 'Pieces & Fillers' each week?
Most people accept the default selection each week. The contents will be rotated to ensure you get good variety and that you get to try the best things that are in season. However, the 'Pieces and Fillers' facility is always available should you wish to use it.

3. What are 'Pieces & Fillers' anyway?
The Pieces and Fillers are basically all of the non-base item vegetables that are available for the boxes. Generally the Pieces are larger or higher value items, and everything else is a Filler. To get an example of what the pieces and fillers are you can look at the 'Pieces & Fillers' list on this website. Soon you will be able to both view and automatically select your Pieces and Fillers each week by signing in to the Members Homepage.

4. What if I'm going on holiday?
Just let us know the dates you are away and we'll make sure you do not receive a box while you are away. Soon you will be able to do this automatically by signing in to the Members Homepage

5. Do I have to be in when the box is delivered?
No. If the box arrives at a time when you are not in it will be left in the 'box leaving place' . If the 'box leaving place' is uncovered and the weather is looking poor your box will be placed inside a bag to keep it dry.

6. How do I pay for the box?
The preferred method of payment is by standing order. Our bank account details are: Account Number: 70933398 Sort Code: 08-92-50. IMPORTANT: If you are making a payment into our account it is very important that you provide your customer code as the payment reference. Your customer code will appear on your statement next to 'A/c Ref' and will normally be the first few letters of your surname followed by a dash followed by your initial or first few letters of your christian name, all in capitals. If you are unsure of your customer code please contact us first. Alternatively you can pay the driver when the box is delivered either by cash or cheque (please make cheques payable either to 'The Cambridge Organic Food Co.' or 'COFCO'). If the box arrives at a time when you are not in it's no problem, you can pay the following week or the next time we catch up with you. If you will consistently not be in when your box is due to arrive you can leave a cheque, along with your empty box from the previous week, in the 'box leaving place' (please do not leave cash unless the leaving place is secure). If there are more than two weeks' outstanding on your account at the end of the month you will be sent a statement.